FAQ
Store Information
What are your store hours?
Our Store hours are Monday through Thursday, 9am-5pm and Friday 9am-3pm. We are closed on Saturday and Sunday.
Where are you located?
We are located in downtown Midland at 203 West Wall in Wall Towers West, across from the old courthouse. Contact Us
Is your Showroom open?
Yes, our showroom is open during regular business hours. You are welcome to call us in advance at 432-683-4411 to let us know you're coming!
Do I need an appointment?
No, but we are happy to accommodate private shopping appointments, so feel free to call us at 432-683-4411 to schedule a visit or just let us know you're coming.
How do I contact you?
You can reach us by phone at 432-683-441 or email us at info@cristianis.com
Repairs and Services
What kind of jewelry repairs do you do?
We strive to make your treasures perfect, so bring in your jewelry repair and we will give you a free time and cost estimate on the work.
How long do repairs take?
We always provide a time estimate on any repair work, so you will know how long to expect the work to take.
Do I need an appointment to set up a repair?
You do not need an appointment, but we welcome you to set one at 432-683-4411.
Do you change batteries in watches?
For some models, we can change a battery. Please bring your watch in for more details.
Do you sell jewelry insurance?
Please contact your homeowner's insurance provider for information on insuring your jewelry.
Policies
Do you offer an appraisal for jewelry purchases?
Yes, we can provide an appraisal for jewelry purchases upon request.
What is your return/exchange policy?
Many items can be exchanged, while others are final sale. The details of your purchase will be discussed during the sales transaction.
What is your shipping policy?
We sell our products over the counter and in person.
Do you offer instore or curbside pickup?
We do offer both in-store and curbside pickup. Please call 432-683-4411 for more information.
Estate Jewelry and Antiques
Do you buy estate jewelry?
We do not buy or sell estate jewelry.
Do you sell estate jewelry?
We do not buy or sell estate jewelry.
Our Website
What is a wishlist?
Our store maintains a wishlist for customers who would like to make this available to loved ones as gift ideas.
How do I make a wishlist?
Please ask a sales associate and we will create a wishlist for you.
Can I share my wishlist with a friend?
Yes, you can tell us who you would like your wishlist to be made available to.
Do you sell Gift Certificates?
We sell Gift Certificates in the amount of your choosing.
Can I use a gift certificate on the website?
Gift Certificates can be redeemed in-store.
Payment Options
What methods of payment do you accept?
We accept major credit cards and cashier's checks.
What are your financing options?
We do not have financing options available at this time.
Careers
How can I apply for a position in your company?
We are always interested in meeting new jewelry lovers who want to work with us! You can email your resume to info@cristianis.com.
Charitable Donations
Do you partner with any charitable organizations?
Yes! We support local charities and events whenever we can!
Would your company donate time/goods/or money to my charity or fundraiser?
Yes! We are happy to help when we can! Please send your request to info@cristianis.com.